www.smilingreport.com www.smilingreport.com
  Pressreleases


The Smiling Report 2018 shows that UK is best at smiling, Czech Rep. at greeting, Russia at sales.
Mystery Shopping Providers in Europe, North- and South America and Asia have participated in the Smiling Report 2018 which compiles customer service data from evaluations conducted across a spectrum of industries. The summary of data for 2017 includes answers to more than 1 million questions covering Smile, Greeting and Add-on sales in 50 countries. Better Business World Wide started the Smiling Report in 2005 so data is now available for 14 years.

2018
UK top for Smiles in 2018! Czech Rep. top for Greeting and Russia for Sales. (2018-03-09)
__ Czech Press release by Market Vision (2018-03-09)

Russian press release by Profpoint (2018-03-09)
Pressrelease_Chinese Chinese Simplified 2018 全球微笑報告 (2018-03-09)
Hong Kong - Chinese Traditional 2018 (2018-03-09)

2017
Ireland achieve a Hat Trick for Smiling! South America great at greeting and sales. (2017-03-15)
Pressrelease_Chinese Pressrelease 2017 in Chinese (2017)
Russian press release by SQI Management (2017-03-15)
Press release in Turkish by 4 Service (2017-04-25)

2016
Ireland och Guatemala toppar the Smiling Report 2016, Sverige bättre än någonsin på merförsäljning. (2016-03-15)
Ireland and Guatemala scores high in the Smiling Report 2016. (2016-03-15)
Pressrelease_Chinese Chinese Simplified 2016 (2016-03-15)
Hong Kong - Chinese Traditional 2016 (2016-03-15)


2015
Russian release В Ирландии самые улыбчивые продавцы, Южноамериканские страны лидируют по навыкам продаж и вежливости персонала (2015)
Ireland best at smiling and South America dominates in greeting and sales(2015-03-12)
Pressrelease_Chinese Chinese Simplified 2015 全球微笑報告 (2015-03-12)
Hong Kong - Chinese Traditional 2015 (2015-03-12)
svensk-flagga Irland bäst på leende och Sydamerika dominerar hälsning och merförsäljning (2015-03-12)


2014
Europe is smiling, America greeting, and South America is selling (2014-03-20)
Europa ler, Amerika hälsar och Sydamerika säljer - Sverige bland de sämsta i världen på merförsäljning (2014-03-20)
Romania - 2014 Raportul Zambetelor (2014-03-20)
Evrópa brosir, Norður-Ameríka heilsar og Suður-Ameríka selur (2014-03-24)
Pressrelease_Chinese Chinese Simplified 2014
年微笑報告 (2014-04-20)
Hong Kong - Chinese Traditional 2014 (2014-04-20)


2013
西班牙位居2013微笑调查首位 > (2013-03-18) / Chinese Simplified
Spanje gaat glimlachend aan de leiding! > (2013-03-18)
Spain on tops in The Smiling Report 2013 > (2013-03-18)
L'Espagne au Top dans le Smiling Report 2013 > (2013-03-18)
Spanien an der Spitze der Freundlichkeitsstatistik 2013 > (2013-03-18)
Spagna in vetta nello Smiling Report 2013 > (2013-03-18)
Hiszpania przoduje w "Raporcie Uśmiechu 2013" > (2013-03-18)
Испания – лидер исследования The Smiling Report 2013 > (2013-03-18)
España en los primeros puestos del "Smiling Report 2013" > (2013-03-18)
Spanien toppar Smiling Report 2013 > (2013-03-18)
Spania in topuri in cadrul Raportului Zambetelor 2013 > (2013-03-18)
2013西班牙位居微笑探訪榜首 > (2013-03-18) / Chinese Traditional


2012
The Smiling Report 2012 show low service scores (English > (2012-03-20)

El Smiling Report 2012 muestra bajos puntajes en servicios (Spanish > (2012-03-20)
2012 年的「微笑报告」显示服务指数下降 (Chinese Simplified > (2012-03-20)
2012 年的「微笑報告」顯示服務指數下降 (Chinese Traditional > (2012-03-20)
ГК «ШАГ»: «Отчет дружелюбности 2012» выявил низкий уровень обслуживания во всем мире. > (2012-03-23)

2011
Read more in English
> (2011-03-14)

Read more in Bulgarian > (2011-03-28)
Read more in Chinese - Simplified > (2011-03-28)
Read more in Chinese - Traditional > (2011-03-28)
Read more in Croatian > (2011-04-04)
Read more in French > (2011-04-04)
Read more in Russian > (2011-03-28)
Read more in Spanish > (2011-03-28)
Read more in Swedish > (2011-04-04)

 

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