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2014年微笑報告顯示,最能面帶微笑的為歐洲、最多問候語的為美國、最懂附加推銷為南美洲
2014年微笑報告顧客服務統計由歐洲、北美洲、南美洲、亞洲和非洲的神秘客購物提供者進行,並搜集了不同行業的數據。2013年搜集了超過160萬條問題,涵蓋了53個國家的微笑,問候和附加銷售服務範疇。現有數據已從2004年開始收集,10年的微笑報告提供了不同行業更好的商業環境。

2014
Europe is smiling, America greeting, and South America is selling (2014-03-20)
Europa ler, Amerika hälsar och Sydamerika säljer - Sverige bland de sämsta i världen på merförsäljning (2014-03-20)
Romania - 2014 Raportul Zambetelor (2014-03-20)
Evrópa brosir, Norður-Ameríka heilsar og Suður-Ameríka selur (2014-03-24)
Pressrelease_Chinese China - 2014 年微笑報告 (2014-04-20)

2013
西班牙位居2013微笑调查首位 > (2013-03-18) / Chinese Simplified
Spanje gaat glimlachend aan de leiding! > (2013-03-18)
Spain on tops in The Smiling Report 2013 > (2013-03-18)
L'Espagne au Top dans le Smiling Report 2013 > (2013-03-18)
Spanien an der Spitze der Freundlichkeitsstatistik 2013 > (2013-03-18)
Spagna in vetta nello Smiling Report 2013 > (2013-03-18)
Hiszpania przoduje w "Raporcie Uśmiechu 2013" > (2013-03-18)
Испания – лидер исследования The Smiling Report 2013 > (2013-03-18)
España en los primeros puestos del "Smiling Report 2013" > (2013-03-18)
Spanien toppar Smiling Report 2013 > (2013-03-18)
Spania in topuri in cadrul Raportului Zambetelor 2013 > (2013-03-18)
2013西班牙位居微笑探訪榜首 > (2013-03-18) / Chinese Traditional


2012
The Smiling Report 2012 show low service scores (English > (2012-03-20)

El Smiling Report 2012 muestra bajos puntajes en servicios (Spanish > (2012-03-20)
2012 年的「微笑报告」显示服务指数下降 (Chinese Simplified > (2012-03-20)
2012 年的「微笑報告」顯示服務指數下降 (Chinese Traditional > (2012-03-20)
ГК «ШАГ»: «Отчет дружелюбности 2012» выявил низкий уровень обслуживания во всем мире. > (2012-03-23)

2011
Read more in English
> (2011-03-14)

Read more in Bulgarian > (2011-03-28)
Read more in Chinese - Simplified > (2011-03-28)
Read more in Chinese - Traditional > (2011-03-28)
Read more in Croatian > (2011-04-04)
Read more in French > (2011-04-04)
Read more in Russian > (2011-03-28)
Read more in Spanish > (2011-03-28)
Read more in Swedish > (2011-04-04)

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