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The Smiling Report 2014 shows that Europe is smiling, America greeting, and South America is selling.
Mystery Shopping Providers in Europe, North- and South America, Asia and Africa have participated in the Smiling Report 2014 which compiles customer service data from evaluations conducted across a spectrum of industries. The summary of data for 2013 includes answers to more than 1.6 million questions covering Smile, Greeting and Add-on sales in 53 countries. Better Business World Wide started the Smiling Report in 2004 so data is now available for 10 years.

2014
Europe is smiling, America greeting, and South America is selling (2014-03-20)
Europa ler, Amerika hälsar och Sydamerika säljer - Sverige bland de sämsta i världen på merförsäljning (2014-03-20)
Romania - 2014 Raportul Zambetelor (2014-03-20)
Evrópa brosir, Norður-Ameríka heilsar og Suður-Ameríka selur (2014-03-24)
Pressrelease_Chinese China
- 2014 年微笑報告 (2014-04-20)

2013
西班牙位居2013微笑调查首位 > (2013-03-18) / Chinese Simplified
Spanje gaat glimlachend aan de leiding! > (2013-03-18)
Spain on tops in The Smiling Report 2013 > (2013-03-18)
L'Espagne au Top dans le Smiling Report 2013 > (2013-03-18)
Spanien an der Spitze der Freundlichkeitsstatistik 2013 > (2013-03-18)
Spagna in vetta nello Smiling Report 2013 > (2013-03-18)
Hiszpania przoduje w "Raporcie Uśmiechu 2013" > (2013-03-18)
Испания – лидер исследования The Smiling Report 2013 > (2013-03-18)
España en los primeros puestos del "Smiling Report 2013" > (2013-03-18)
Spanien toppar Smiling Report 2013 > (2013-03-18)
Spania in topuri in cadrul Raportului Zambetelor 2013 > (2013-03-18)
2013西班牙位居微笑探訪榜首 > (2013-03-18) / Chinese Traditional


2012
The Smiling Report 2012 show low service scores (English > (2012-03-20)

El Smiling Report 2012 muestra bajos puntajes en servicios (Spanish > (2012-03-20)
2012 年的「微笑报告」显示服务指数下降 (Chinese Simplified > (2012-03-20)
2012 年的「微笑報告」顯示服務指數下降 (Chinese Traditional > (2012-03-20)
ГК «ШАГ»: «Отчет дружелюбности 2012» выявил низкий уровень обслуживания во всем мире. > (2012-03-23)

2011
Read more in English
> (2011-03-14)

Read more in Bulgarian > (2011-03-28)
Read more in Chinese - Simplified > (2011-03-28)
Read more in Chinese - Traditional > (2011-03-28)
Read more in Croatian > (2011-04-04)
Read more in French > (2011-04-04)
Read more in Russian > (2011-03-28)
Read more in Spanish > (2011-03-28)
Read more in Swedish > (2011-04-04)

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